By placing an order with us, you agree to the following terms and conditions. As each piece is handcrafted and produced in limited quantities, minor variations in embroidery, texture, and colour may occur as part of the artisanal process.

All articles are made-to-order and may be customized according to client requirements. Once an order has been confirmed, it cannot be cancelled, modified, refunded, or exchanged.

We do not offer refunds, returns, or exchanges under normal circumstances due to the customized nature of our garments. In the rare event of receiving a damaged or incorrect item, clients must notify our team within 48 hours of delivery with clear images of the issue.

Prices are subject to change without
prior notice. While we strive to ensure all product details and pricing are accurate, Shumaila Asad reserves the right to refuse or cancel orders in case of inaccuracies or unforeseen circumstances.

All garments are delicate handcrafted pieces and should be dry clean only. We are not responsible for damage caused by improper handling, washing, or storage.

For all international orders, customs duties, import taxes, and any additional clearance charges are the sole responsibility of the client. These charges are determined by the destination country and are not included in the product or shipping price.

We make every effort to display colours as accurately as possible; however, slight variations may occur due to lighting, photography, screen settings, and handcrafted dyeing processes.

For order-related queries, clients may contact us through our official Instagram page or designated customer support channels.